Privacy Policy

1. Who We Are

Bassbet Casino operates bassbetcasino-canada.com. We are licensed under Curaçao eGaming licence 365/JAZ. For data-related inquiries, contact us at [email protected].

2. Data We Collect

• Registration data: Name, email address, date of birth, country of residence, phone number (optional at registration).
• Identity verification (KYC): Government ID, proof of address, payment method verification documents.
• Transaction data: Deposit and withdrawal amounts, payment method details (tokenised — we do not store raw card numbers), transaction history.
• Gaming data: Bet history, game session data, bonus usage, RTP tracking.
• Technical data: IP address, device fingerprint, browser type, session timestamps. Used for fraud prevention and security.
• Communications: Support ticket history, live chat transcripts, email correspondence.

3. How We Use Your Data

• Account creation and management
• Processing deposits and withdrawals
• Identity verification and AML compliance
• Fraud detection and prevention
• Responsible gaming monitoring and intervention
• Customer support
• Service improvement and analytics (aggregated, anonymised)
• Marketing communications (only with your consent, opt-out available at any time)

4. Data Sharing

We share your data only where necessary:

• Payment processors: To facilitate deposits and withdrawals. They are contractually bound to data protection standards.
• Game providers: Player session identifiers (not full personal data) for RNG certification and game delivery.
• KYC/AML providers: Identity verification services process KYC documents under strict data handling agreements.
• Regulatory authorities: As required by our licence obligations.
• We do not sell your data to any third party for marketing purposes.

5. Data Retention

We retain your personal data for the duration of your account and for 5 years after account closure, as required by AML regulations. Gaming transaction data is retained for 7 years for audit purposes. You may request deletion of data not subject to legal retention requirements.

6. Your Rights (PIPEDA — Canada)

• Right to access your personal data
• Right to correct inaccurate data
• Right to withdraw consent for non-essential processing
• Right to erasure (subject to legal retention requirements)
• Right to know if your data has been shared

To exercise any of these rights, email [email protected]. We respond within 30 days. For information on Canadian privacy law, visit the Office of the Privacy Commissioner of Canada. For gambling-specific data rights and responsible gaming information, the Responsible Gambling Council provides guidance.

7. Cookies

We use essential cookies for session management and security. We use analytics cookies (anonymised) to understand site usage. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings. Disabling essential cookies may prevent the site from functioning correctly.

8. Security

We use 256-bit SSL encryption on all connections. Payment data is handled by PCI-DSS compliant processors — we do not store card numbers. Access to personal data is restricted to authorised personnel on a need-to-know basis. We undergo annual security audits.

9. Changes to This Policy

We may update this policy as our practices evolve or regulations change. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

Privacy Officer: [email protected]. General support: [email protected]. For casino services, return to the Bassbet Casino Canada homepage.