Responsible Gaming

Our Commitment

Bassbet Casino believes gambling should be entertainment. When it stops being fun, it's a problem we take seriously. We provide tools to help you control your gambling activity, and we comply fully with our Curaçao eGaming licence requirements for responsible gaming.

Player Protection Tools

• Deposit Limits
  Set daily, weekly, or monthly deposit limits in Account → Responsible Gaming. Limits take effect immediately and can be lowered anytime. Raising a limit requires a 72-hour cooling-off period.
• Session Time Limits
  Set a maximum session length. When time expires, you're logged out automatically.
• Loss Limits
  Cap the amount you can lose in a day, week, or month.
• Reality Checks
  Receive periodic reminders showing how long you've been playing and your net balance change.
• Self-Exclusion
  Exclude yourself from 1 month to 5 years. We block your account, remove you from marketing lists, and refer you to support.

Underage Gambling Prevention

We operate strictly for adults 19+ in Canada. We verify age at registration and before first withdrawal. If you suspect a minor is accessing your account, contact support immediately to lock the account. For guidance on protecting children from gambling access on shared devices, visit the Responsible Gambling Council.

Signs of Problem Gambling

• Gambling more than you can afford to lose
• Chasing losses with larger bets
• Borrowing money to gamble
• Gambling interfering with work, relationships, or health
• Lying about gambling habits
• Feeling restless or irritable when not gambling

If any of these apply, use our self-exclusion tool and reach out to one of the resources below.

Support Resources (Canada)

Contact Us

To activate any responsible gaming tool, or to self-exclude, email [email protected] or use the live chat in your account. Self-exclusion requests are processed within 24 hours. When you're ready to play responsibly, the Bassbet Casino Canada homepage has everything you need.